Assistant Director: Customer Care (Bpm)

Department

Department of Social Development

Location

Department of Social Development, Western Cape Government., Western Cape

Salary

R487 197 - R573 897 per annum (Level 09) · Level 09

Closing date

See advert

Reference number

DSD 81/2026

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How to apply

Fill in a new Z83 form and quote the reference number DSD 81/2026.
Attach a detailed CV. Only add certified copies of ID and qualifications if the advert asks for them.
Send it to the address or email in the advert below (or the official circular).
Make sure it arrives before the closing date. Late applications are not considered.

Fill my Z83 for this job Check my fit (CV)Official circular PDF

Requirements

A qualification at NQF level 6 (equivalent or higher qualification); A minimum of 3 years’ relevant experience in Client Services. Competencies: Working knowledge and understanding of the following: Legislation, regulatory frameworks, policies and best practices that have a bearing on the line functions; Information systems that aid in the management of knowledge and information pertaining to the line function; Project management; Operational management practices; Procurement and tendering processes; Policy 237 development, and operational management, monitoring and review processes; Modern systems of governance and administration; Public service procedures, processes and systems; Regional and local political, economic and social affairs impacting on the provincial government of the Western Cape; Constitutional, legal and institutional arrangements governing the South African public sect

Duties

Manage and monitor the complaints process; Plan, implement and monitor the Department’s front office policies; Coordinate the annual Batho Pele programme for the Department; Managerial functions.

Enquiries

Ms A van Reenen Tel No: (021) 483 3996

How to apply

Applications go directly to the department — not through GovJobs SA. Submit a completed, signed Z83 form and a detailed CV, quoting the reference number. Application address and any extra instructions are in the department's section of Circular 35 of 2026.